Shipping policy

Shipping Policy
Effective Date: [02/04/2024]

At Zohrasilk, we are committed to ensuring your orders are delivered promptly and securely. This Shipping Policy outlines how we handle the shipping of our products.

  1. Shipping Locations
    We deliver our products across India. Currently, we do not offer international shipping. If you wish to inquire about international delivery, please contact us at zohrasilk@gmail.com.
  2. Delivery Time
    We aim to deliver your order within 7 business days from the date of order confirmation.
    Delivery times may vary depending on your location, unforeseen circumstances, or logistical delays.
  3. Shipping Charges
    We offer free shipping on all orders.
    Additional charges may apply for expedited or special delivery requests. Such charges, if applicable, will be displayed at checkout.
  4. Order Processing
    Orders are processed within 1-2 business days after payment confirmation.
    You will receive a confirmation email with your order details and tracking information once your order is dispatched.
  5. Tracking Your Order
    Once your order is shipped, we will send you a tracking number via email or SMS. You can use this tracking number to check the delivery status on the courier’s website.
  6. Undelivered Orders
    If your order cannot be delivered due to incorrect address details, the package will be returned to us. In such cases:

We will contact you to confirm your address and arrange for re-delivery.
Additional shipping charges may apply for re-delivery.

  1. Damaged or Lost Packages
    If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery with proof (photos of the damaged product/packaging).
    We will work with the courier company to resolve the issue and, if eligible, provide a replacement or refund.
  2. Delays in Delivery
    While we strive to meet our delivery timelines, delays may occur due to:

Natural disasters or extreme weather conditions
Remote location delivery
Operational issues with courier services
If your delivery is delayed, we will notify you promptly and work to resolve the issue.